The import features are disabled for free users. As per our records you have only bought the desktop license. Please have a look at our Signup & Pricing for details (http://iplotz.com/price.php)

Thank you Girish. What I don't understand is this: If my client purchased a 5-user license (which includes online access) and he added me as a user, why can I am I still being treated as a "free user"? I had purchased the desktop version to try the software out, and since had suggested to the client that he purchase a 5-user license so we could work collaboratively. If I need to ALSO buy online access, it would seem redundant.

Can you please email me (support@iplotz.com) the email address of your client. Also can you ask you client which email did he use to add you as a user in the iPlotz online version?

Sending you an email with the required information - thank you!

Hi I'm having a problem similar.
I'm both a registered Iplot desktop user and free online user.
It seems that the correspondance of email makes desktop import (for another project) unavailable.
How can I split my 2 accounts ? Is there a workaround for this ?