General

How many projects and wireframe pages could be supported on a 1GB plan?The 1GB of storage space is for media files you import. The number of projects and wireframes you can create is unlimited for a paid account.

Does iPlotz support Japanese or Chinese characters?Yes, you can input different languages

I entered a invalid email address when I bought iPlotz . How do I change it? or How do I change my or my subuser's email address associated with iPlotz?Please e-mail us at support@iplotz.com, the current e-mail address used in iPlotz and the e-mail to which you would like to.

I purchased a $99/year iPlotz subscription and my desktop application keeps saying I can't do more than 5 wireframes without paying. How do I stop it from giving me that message?This is because you have not registered your iPlotz desktop using the activation key sent via email.
To register your iPlotz Desktop application ...
1. Open iPlotz.
2. Click on the help menu
3. Click on Register
4. In the window that opens up enter your email address and the activation key that was sent to you via email after purchase.
(Note: You will need to register iPlotz with the exact email address used at time of purchase. Avoid extra white spaces before and after the activation key. )

How long does the iPlotz desktop trial last?It's perpetual, so enjoy using it for free for as long as you want..:-)

Payment and Subscription

Can I try iPlotz with out registering? Yes, just click the 'try now' button in Free option and in the page that loads click the 'Try iPlotz' button.

Am I tied in to a long-term contract?No, you can cancel your account at any time.

Are my data secure with iPlotz?Yes. Our servers are located in a secure facility near Washington DC, owned and maintained by CRG West. If you Google them you will find they are a major colo company. The buildings are hard for us to enter, let alone anyone else. Bio fingerprinting entry, security guards etc. The buildings are surrounded by major military installations so the whole area is pretty secure.:-)

As for security on the servers themselves, we have over 30 servers in use for vtc.com and iPlotz, and thousands of users who have experienced no problems in the last 10 years or so. As per Visa and MasterCard restrictions, we do not store CC info on our servers, they are held in the payment processing center, so your financial data cannot be compromised.

What are the different payment options?We currently accept Visa, MasterCard, American Express, Discover and Paypal. We cannot accept checks or take orders over the phone. Paypal option is only available for the yearly plans.

What hardware and software do I need?For the iPlotz online version all you need is a modern web browser (Safari, Internet Explorer 7+, Firefox or Opera) with the latest Flash Player. For the iPlotz Desktop version you will need Adobe Air Runtime which will be automatically installed when you install iPlotz.

If I sign up half-way through a month, will I be charged the full amount?No. The billing cycle is a 30 day cycle. So if you sign up for monthly option on the 15 of April 2010 you will be charged after the 30 days.

If I cancel will you refund my current month's charges?Unfortunately not. We don't issue refunds for payments that have already been taken. If you want to cancel, please cancel two business days prior to your next renewal date.

Can I renew after the contract expires?Yes. You can renew, and your new contract will resume from the renewal date. Please note that if your contract has expired then you will not be able to edit any of your wireframes. But you will have Manage and Preview permissions.

What happens to my projects if I cancel my subscription?If you cancel your subscription your existing projects will be made inactive and you won't be able to access them. You will be able to create one free project with 5 wireframes but your other projects won't be accessible unless you renew your subscription.

How do I cancel my Recuring Payment? OR How do I cancel my subscription ?To cancel your account - follow the steps below:
1. Login to iplotz.
2. Go to http://iplotz.com/myprofile.php
3. Select the "Subscription" tab.
4. Click on "Cancel recurring payment" to cancel automatic recurring payments.

Does $15/Month account allows sharing projects with free users?At the moment, we only have one designer for creating wireframes, but all of us need to view and collaborate on them. Yes. You can share previews when you have a monthly account. When you share a project there are three options available; preview, wireframe and manage.
Preview allows individuals to access your wireframe via a free user account - automatically created using their email address and a generated password for log in - when you share your wireframe. All users are allowed to leave comments.
Wireframe allows the invited user to edit the wireframe (please note - to edit the user must be a paid member).
Manage allows the invited user to edit and also provides that user with the ability to invite additional users (this option is only available to paid users).

Wireframe Sharing

How to share projects with other users? To share a project, go to Manage View, mouse over the project you want to share, click on the pencil icon to pop open the project properties window and add email accounts to the list. For each email you can add Wireframe editing rights, Manage rights or only Preview if nothing chosen. An email is sent to each account added to notify them. Wireframe editing can only be done by paid members.
To access a shared project, go to Manage screen, click on the second tab called Shared, and you will see the shared projects listed.
Alternatively, if you don't want someone to login to view just choose "Generate Preview URL" (Share), which is the 5th icon from left in wireframe mode, and send someone a URL to view it. They won't be able to comment on it, just preview and click any links you have enabled. Additionaly you can view this video tutorial Sharing wireframe to see how to do this.

How do I add users to my MultiUser Account? or How do I add other user accounts now that we are using a five/ten user subscription? To add a user to your multiuser account to you need to do the following....
1. Go to http://iplotz.com/login.php and login.
2. Now navigate to http://iplotz.com/myprofile.php
3. Now click "Sub User".
4. In the "Additional Emails" field enter the email of the user you wish to add.
5. Click the yellow + button.
6. Check the "Desktop" check box if you want to generate an iPlotz desktop license for this user. An email will be send to the added user containing the license key. Please take note that users for whom desktop license has been generated, cannot be deleted. However if it imperative that you need to remove the user please email us at support@iplotz.com.
7. Once you have done adding the email addresses click this "Update" button
Please check the attached image...

How my sub-users get a password for them to use the online version?The added sub-user will receive an automated email from us with a random password.

I just want a simple way to send a URL to a client to show them the Wireframe App that I have made. You can share your project online with non iPlotz users by selecting to share your wireframe as a url link.
The fifth icon from the left at the top of the iPlotz wireframe workspace in the online version is the "share wireframe" icon. By clicking on that icon and selecting "preview url" iPlotz will generate a url to your wireframe. Provide your clients with the link information to paste in their browser and your wireframe will open like a regular webpage - no membership access required.
Additionaly you can view this video tutorial Sharing wireframe

Wireframing

How do I use master pages?Please view this video tutorial for details Using Masters .

How can I add sub items in an Accordian object? To add sub items in the Accordion component - you do so by first selecting the section of the accordion to which you wish to add an item and then drag that component to the accordion
For example - let's say you want to add text to the second section of the accordion :
1. Select the second section of the accordion with your mouse.
2. When you click on that section a field will open below it
3. Drag the text box component to that field.
4. Edit the text and then save the changes.

How do I highlight just one of the tabs in another color? To highlight one of the tabs in the tab bar:
1. double-click on the tab bar component to enter edit mode.
2. select the tab you wish to highlight and place a (-) at the front of the tab title
3. hit enter and the tab will be highlighted in blue.

How to create a sub-page in Sitemap list? You can create sub-page, by selecting one of the pages in sitemap list and clicking the icon for new page at top right of sitemap box (with green plus icon) - it will convert that selected page to a main page and add a new page inside.

How do I add a simple rectangle border around a group of components? At the top of the wireframe workspace there is an icon for adding shapes. I believe the rectangle is the default shape. Once you click on that icon you can drag out a rectangle shape on your project and then adjust the border width and fill color.